Last Updated: March 2026
We want you to be satisfied with your learning experience. If you are not happy with a course, you may request a refund within 14 days of purchase, subject to the conditions outlined below.
You are eligible for a full refund if: - You request the refund within 14 days of the original purchase date. - You have completed less than 30% of the course content. - The course has not been substantially consumed (less than 3 hours of video watched). All three conditions must be met to qualify for a refund.
The following are not eligible for refunds: - Courses where more than 30% of the content has been accessed - Courses purchased more than 14 days ago - Certificate fees (if applicable) - Courses obtained through promotional offers or bundles at a significantly reduced price - Accounts terminated due to violations of our Terms of Service
To request a refund: 1. Log in to your account on the Baseera platform. 2. Go to your course purchase history in Settings. 3. Select the course you wish to get a refund for. 4. Click "Request Refund" and provide a reason. 5. Alternatively, contact our support team at support@elmee.com with your order details. Please include your registered email address and the course name in your request.
Once your refund request is approved: - Refunds are typically processed within 5-10 business days. - The refund will be issued to the original payment method used for the purchase. - You will receive an email confirmation once the refund has been processed. - Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.
We may grant refunds outside the standard policy in the following cases: - Technical issues that prevent access to course content despite troubleshooting attempts - Course content significantly differs from the advertised description - Duplicate purchases made in error These exceptions are handled on a case-by-case basis at our discretion.
If your refund request is denied and you believe this is incorrect, you may: 1. Contact our support team for a review at support@elmee.com. 2. Provide additional information supporting your request. 3. Escalate through your payment provider's dispute resolution process. We aim to resolve all disputes fairly and promptly.
For any questions about our refund policy or to request a refund, please contact our support team at support@elmee.com. We are happy to help and will respond within 24-48 hours.