Last Updated: March 2026
At Baseera, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform.
We collect the following types of information: - Personal Information: Name, email address, phone number, and profile picture when you create an account. - Educational Data: Course enrollments, progress, quiz scores, assignment submissions, and certificates earned. - Payment Information: Transaction details processed through our payment providers (Paymob, Kashier, Fawry). We do not store your credit card numbers directly. - Usage Data: Pages visited, time spent on courses, device information, browser type, and IP address. - Communication Data: Messages sent through the platform, discussion posts, and support requests.
We use your information to: - Provide and improve our educational services - Process payments and manage your subscriptions - Personalize your learning experience - Send important notifications about your courses and account - Generate certificates upon course completion - Detect and prevent fraud and unauthorized access - Analyze usage patterns to improve the platform - Comply with legal obligations
We use cookies and similar technologies to: - Keep you signed in to your account - Remember your language and display preferences - Analyze how the platform is used - Prevent fraud and protect your account security You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.
We do not sell your personal information. We may share your data with: - Course Instructors: Your name, progress, and submissions for courses you are enrolled in. - Payment Providers: Necessary transaction details to process payments. - Service Providers: Third-party services that help us operate the platform (hosting, analytics, email delivery). - Legal Requirements: When required by law, court order, or to protect our rights and safety. All third-party service providers are bound by confidentiality agreements and data protection obligations.
We implement industry-standard security measures to protect your data, including: - Encryption of data in transit (SSL/TLS) and at rest - Secure password hashing - Regular security audits and vulnerability assessments - Access controls and authentication mechanisms - Video content protection with DRM and dynamic watermarking While we strive to protect your data, no method of transmission over the Internet is 100% secure.
We retain your personal data for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, or enforce our agreements. Course progress and certificate data may be retained to support certificate verification services.
You have the right to: - Access your personal data through your account settings - Correct inaccurate information in your profile - Request deletion of your account and associated data - Export your data in a portable format - Withdraw consent for optional data processing - Object to processing of your data for marketing purposes To exercise these rights, contact us at support@elmee.com or through the platform settings.
The Platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information. Users between 16 and 18 years old must have parental or guardian consent to use the Platform.
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@elmee.com.